FAQs

Find Your Answers

We’ve answered some of the most common questions about shopping with The Vilisse. If you still need help, our customer care team is always happy to assist.

ORDERING

How can I place an order?
Browse our collections, select your preferred item and size, add it to your cart, and proceed to checkout. Follow the instructions to complete your order securely.

Can I change or cancel my order after placing it?
We process orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once your order has entered processing or shipping.

How will I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order confirmation email containing your order details.

Can I order more than one item?
Yes. You can add multiple products to your cart before completing checkout.

PRODUCTS & SIZING

How do I choose the right size?
Please refer to our Size Guide on the website for measurements and sizing information. If you are between sizes, we recommend checking the individual product description for additional fit information.

Are the colors of products accurate?
We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen settings and lighting.

Will an item be restocked if it is sold out?
Some of our pieces may be restocked. If an item is unavailable, check back on the product page or contact our customer care team for availability information.

SHIPPING & DELIVERY

Where do you ship?
We ship to the locations available at checkout. Shipping availability may vary depending on your destination.

How long will my order take to arrive?
Delivery times vary depending on your location and selected shipping method. Estimated delivery information will be provided during checkout or in your shipping confirmation.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation with tracking information when available.

Can I change my shipping address?
If you need to change your shipping address, contact us as soon as possible after placing your order. We cannot guarantee address changes once an order has been processed or shipped.

RETURNS & EXCHANGES

What is your return policy?
Please visit our Returns & Exchange page for complete information about eligible items, return conditions, and the return process.

Can I exchange an item for a different size?
Size exchanges may be available depending on stock and our return policy. Please contact customer care before sending an item back.

What condition must an item be in to be returned?
Returned items should be unworn, unused, and in their original condition with any original tags or packaging attached. Please review our Returns & Exchange policy for full requirements.

What if I receive a damaged or incorrect item?
Please contact our customer care team as soon as possible with your order number and clear photos of the item. We will review the issue and assist you with the next steps.