At The Vilisse, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.
1. Information We Collect
When you visit or shop with The Vilisse, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing and shipping address
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Payment and transaction information
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Order details and purchase history
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Account information, if you create an account
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Information you provide when contacting customer support
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Information you submit through forms on our website
We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and interactions with our website.
2. How We Use Your Information
We may use the information we collect to:
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Process and fulfill your orders
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Provide shipping and delivery updates
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Process payments and transactions
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Communicate with you about your orders
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Respond to customer service requests
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Provide support and resolve issues
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Improve our website, products, and services
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Personalize your shopping experience
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Detect, prevent, and investigate fraudulent or unauthorized activity
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Comply with applicable legal and regulatory requirements
If you choose to receive marketing communications from us, we may also use your email address to send information about new collections, promotions, offers, and other updates.
You can unsubscribe from marketing communications at any time.
3. Cookies and Similar Technologies
The Vilisse and our service providers may use cookies and similar technologies to help our website function properly and understand how visitors use our site.
Cookies may be used to:
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Remember your preferences
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Keep items in your shopping cart
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Support secure checkout
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Understand website traffic and usage
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Improve website performance
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Support relevant marketing and advertising
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
4. Payment Information
Payments made through our online store may be processed by third-party payment providers.
We generally do not directly store your complete payment card details. Payment information may be handled by the payment provider according to its own privacy policy and security practices.
5. Sharing Your Information
We may share information with trusted service providers when necessary to operate our business and provide services to you.
These may include providers involved in:
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website hosting and technology
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Analytics
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Customer support
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Marketing and advertising
We may also disclose information when required by law, legal process, or governmental authority, or when necessary to protect our rights, customers, website, or business.
We do not sell your personal information for money.
6. Shopify
Our online store is powered by Shopify, which provides the technology and services used to operate our ecommerce store.
Shopify and other service providers may process information in connection with your use of our website and purchases. Their handling of information is subject to their applicable privacy policies and terms.
7. Marketing Communications
If you subscribe to receive promotional emails or other marketing communications from The Vilisse, we may send you information about:
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New arrivals
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Collections
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Promotions
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Special offers
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Store updates
You can unsubscribe at any time by using the unsubscribe option included in our marketing emails or by contacting us.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
9. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Third-Party Websites
Our website may contain links to third-party websites, services, or social media platforms.
If you visit a third-party website through one of these links, that website will have its own privacy practices and policies. We are not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of certain information
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Withdraw consent where processing is based on consent
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Opt out of certain marketing communications
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Request information about how your personal information is processed
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our website is not intended for children who are below the minimum age required under applicable law to provide their personal information without parental consent.
We do not knowingly collect personal information from children in violation of applicable laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or how The Vilisse handles personal information, please contact us.
The Vilisse
Email: info@thevilisse.uk
We will do our best to respond to privacy-related inquiries in a timely manner.
The Vilisse
Modern pieces. Effortless style.