Returns & Exchanges

Your Satisfaction Matters

At The Vilisse, we want you to feel confident with every purchase. If your order isn't quite right, we're here to help.

Please review the guidelines below before requesting a return or exchange.

Return Window

We accept eligible return requests within 14 days of delivery.

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
Free from makeup, perfume, stains, or other marks
Returned with original tags attached
Returned in the original packaging where applicable

Items that do not meet these conditions may not be accepted.

Items That Cannot Be Returned

For hygiene and safety reasons, certain items may be non-returnable, including:

Underwear and intimate apparel
Items marked Final Sale
Gift cards
Items that have been worn, washed, altered, or damaged after delivery

Please check the individual product listing for any additional return restrictions.

How to Request a Return

To start a return, please contact our customer care team within 14 days of receiving your order.

Please include:

Your full name
Order number
Item(s) you would like to return
Reason for the return
Photos, if requested by our customer care team

Do not send an item back before receiving return instructions from us.

Exchanges

If you need a different size or eligible item, you may request an exchange within the applicable return period.

Exchanges are subject to product availability. If the requested size or item is unavailable, you may be offered an alternative resolution according to our return policy.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are generally the responsibility of the customer.

If you received an incorrect or damaged item, please contact us before returning it so we can provide the appropriate instructions.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund and make the funds available to you.

Sale & Promotional Items

Items purchased during a sale or promotional period may be subject to different return or exchange conditions.

Please check the product listing or promotion terms before purchasing.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Send us your order number and clear photographs of the item and packaging so our team can review the issue and assist you.

Important Information

Customers are responsible for ensuring returned items are packaged securely. The Vilisse cannot be held responsible for items that are lost or damaged during return shipping when the customer is responsible for the return shipment.

Return approval is subject to the item meeting the conditions outlined in this policy.