Shipping Policy

Delivery, Made Simple

At The Vilisse, we carefully prepare every order so your pieces can reach you safely and efficiently. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed.

Orders are not normally processed or shipped on weekends or public holidays.

During sales, new collection launches, or other busy periods, processing may take slightly longer. We appreciate your patience and understanding.

Shipping & Delivery

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Estimated delivery times may vary depending on your location, shipping method, courier service, and other circumstances outside our control.

Please note that delivery estimates begin once your order has been dispatched, not when the order is placed.

Tracking Your Order

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow its progress.

If your tracking information has not updated for several business days, please contact our customer care team for assistance.

Shipping Address

Please make sure your shipping information is accurate and complete before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

The Vilisse is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

Shipping Fees

Available shipping options and applicable shipping fees will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your delivery location, order size, and selected shipping method.

International Orders

For international deliveries, your order may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect the estimated delivery time.

Delayed or Lost Packages

While we work with trusted shipping providers, delivery delays can occasionally occur due to weather, customs, high shipping volumes, incorrect addresses, or circumstances beyond our control.

If your package appears to be delayed or lost, please contact us with your order number and tracking information so we can assist you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the packaging and damaged item.

Our customer care team will review the issue and provide guidance on the next steps.